Greetings From Swaad Sadan Dry Fruits!
Welcome to www.swaadsadandryfruits.com. This business is situated in Belgaum, Karnataka.
Order Cancellation- Order once placed can only be cancelled within 24 hours from placing the order, you can write to our customer support team at ekdanttradersindia@gmail.com or call us at +91 944-907-5276. In such cases, the order will be cancelled and the money will be refunded to you within 4-5 working days after the cancellation request. Once the order is dispatched no cancellation will be entitled nor any modification in orders will be made.
Return & Refund Policy: We have a “no questions asked return and refund policy” which entitles all our members to return the product with 7 days return policy if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and make the necessary adjustments to your order value.
What products cannot be returned:
- Products must be in their original form and unsoiled
- Brand packaging should be intact
- Replacement of a product will be subject to the product’s availability on the website at that time.
A full refund or exchange of a product bought on our website is possible if
- The product is damaged or there have been some breakages during transport.
- The product has an expiry of fewer than 1 month.
- The product is lost during transit.
Please note: The mode of refund may vary depending on circumstances and the bank’s policy. If the mode of refund is by Credit/Debit Card, Net Banking, UPI, or any 3rd party wallet please allow 5 -7 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
Shipping Policy:
Swaad Sadan Dry Fruits (“we” and “us”) is the operator of (https://swaadsadandryfruits.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically: In general, domestic shipments are in transit for 2 – 7 days
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
3.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.5 P.O. Box Shipping
Swaad Sadan Dry Fruits will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
3.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer service
For all customer service inquiries, please contact our customer service at ekdanttradersindia@gmail.com or call us at +91 944-907-5276.
